Effective Date: [01/05/2025]
At My Printer Helpline, we are committed to providing professional and efficient customer support services for your printing needs. If you are not fully satisfied with our service, please review the following refund policy.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- The service was not delivered as promised
- You were incorrectly charged
- You contacted us within 7 calendar days of the transaction
- You did not violate any terms of service or misuse the support offered
2. Non-Refundable Circumstances
We do not offer refunds if:
- The issue was resolved and confirmed as such
- Services were partially rendered
- You fail to cooperate during troubleshooting or refuse to follow technician instructions
- The refund request is made after the 7-day window
- The problem was caused by third-party hardware, software, or network issues not under our control
3. Refund Process
To request a refund, please contact us at contact@myprinterhelpline.com with the following:
- Your full name and contact information
- The date of service
- A brief explanation of the reason for your refund request
Refunds, if approved, will be processed back to the original method of payment within 7–10 business days.
4. Dispute Resolution
If there is a disagreement regarding service or payment, we encourage you to first contact us directly. We strive to resolve all concerns amicably and quickly.